Return & Service Policy

01 / Terms of Acquisition

At Horos Watches, we specialize in high-end luxury timepieces purchased through global cryptocurrency payments. Because of the decentralized, irreversible nature of blockchain ledgers, we maintain a strict policy to protect transactional integrity.

02 / Replacements

Horos Watches does not provide replacements or swaps for delivered timepieces, except in instances where it is strictly required by applicable consumer protection laws in your jurisdiction.

03 / Service & Repair Support

While returns are excluded, we stand by the horological quality of our inventory. If a curated timepiece develops a mechanical anomaly or manufacturing defect, our support team will coordinate repair solutions.

Eligible support and services include:

• Technical inspection of the reported mechanical defect.
• Maison-authorized servicing via certified Swiss technicians.
• Secure replacement of defective internal components (balance springs, gears, escape wheel escapements) where possible.

* Note: Service approval is subject to review by Horos Watches and requires high-resolution photos, videos of the caliber anomaly, or other validation details.

04 / Warranty Exclusions

Our structural service coverage does not apply to:

• Accidental physical damage, drops, crystal cracks, or case bumps.
• Physical abuse, misuse, or over-winding of manual mechanical calibers.
• Unauthorized modifications, custom bezels, or third-party case openings.
• Water penetration beyond the manufacturer's specified pressure ratings.
• Normal wear and tear, superficial bezel scratches, or strap/bracelet aging.

Maison Registrant Information